Overwatch 2 will arrive first on October 4 and Diablo IV will. Hopefully, this gets the installation back up and running. As Blizzard winds down support on Heroes of the Storm, it is also getting ready to launch Overwatch 2 and Diablo IV into the world. This is somewhat common, and the easiest fix is to move any user-specific files that you wish to keep from the old user account to the new admin account. If the installation succeeds on the new admin account, this could indicate damaged or missing system files or an issue with how the old user account is configured. To fix this, try creating a new administrator account, logging into it, and trying the installation there. This is even more likely if you’re able to start installations for other games. It isn’t uncommon for registry editing software such as CCleaner to cause deeper issues with the registry, and it’s possible that the attempted fix you’ve tried with CCleaner is preventing the game from reinstalling. Thank you for taking the time to report this here with those details! We are aware of the issue that is prompting your to log in as an administrator when attempting to update Heroes of the Storm, but that issue should not prevent you from reinstalling the game from scratch.
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